Technical Support

Whether your organisation is large or small we have the right level of support for you to choose from:

Application Support

Application support allows up to five members of your organisation unlimited access to our dedicated support team in a twelve month period. We will be able to help you with your DataEase and Ffenics problems and to answer any related questions you may have.
We will also hold a copy of your application on our servers so that we can investigate and try to resolve any problems locally

Application Support Plus

The Plus package is an add on pack to the popular Application Support package. The Plus pack includes:

• Application Support
• Database health check
• One day on site maintenance visit by one of our consultants

If you run into trouble then we can help, Medway Data Solutions can provide help and advice on all versions of DataEase and Ffenics, we are able to login to your database remotely through your desktop and see what you can see on your screen, we can then offer immediate help and if necessary we have the facility to download a copy of your application for further investigation.

Data Consultancy regularly support companies like this around the UK and beyond. Most work can be carried out remotely without us having to attend your offices saving you time and money.

We can also support you through email, telephone support, or via a site visit by one of our consultants.

We can also offer a database health check to identify any potential problems in your application, which can help to prevent problems in the future.

Please contact us for further details.

To contact Medway Data Soultions about a support contract click here:

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